Efficient equipment does not necessarily guarantee efficiency.

If your devices aren’t operating as expected, you aren’t gaining productivity at all. Simtrol’s Diagnostics & Troubleshooting module ensures devices are operating as expected by providing the ability to efficiently diagnose and resolve device issues.

The Diagnostics & Troubleshooting module enables your IT resources to centrally support all devices deployed throughout a room, building, campus, or enterprise. When a device is not operating as expected, IT resources can repair the issues automatically, avoiding travel time for them, and down time for the devices.  Diagnostics & Troubleshooting saves time and money and ensures your assets are operating when they need to be.

Simtrol’s Diagnostics & Troubleshooting functionality delivers the ability to:

• Diagnose device issues remotely via access-controlled utilities
• Inspect two-way device traffic to assist with device troubleshooting
• Resolve device issues remotely without requiring truck rolls or other costly support functions
• Automatically remediate appropriate device issues without requiring user intervention